Our Shipping & Returns
Shipping Information
Welcome to our Shipping Information section. Here, we provide you with all the details about our shipping methods, packaging, and associated costs. Our aim is to ensure that you feel confident and informed about the delivery of your purchases, and we strive to uphold transparency in our shipping processes.
We carefully pack and dispatch every order to ensure it reaches you safely.
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Processing Time: Orders are processed within 1–2 business days.
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Delivery Time: Orders are generally delivered within 3–5 business days after dispatch.
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Delivery timelines may vary slightly depending on your location, courier service, weather conditions, or other unforeseen circumstances.
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Once your order has been shipped, you will receive the available tracking details via email or SMS.
Shipping Address
Please ensure that your shipping address and contact details are entered correctly while placing your order. We may not be able to change the delivery address once the order has been dispatched.
Returns & Exchanges
Explore our Returns & Exchanges section to understand our policies regarding product returns and exchanges. We believe in making your shopping experience worry-free, and our straightforward refund or exchange policy is designed to offer you peace of mind. Your satisfaction is our priority, and we're here to assist you every step of the way.
We currently accept returns only for items that arrive damaged or defective.
Returns are not accepted for:
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Change of mind
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Incorrect size selection
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Colour preference
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Personal preference
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Products that have been worn, washed, altered, or damaged after delivery
To be eligible for a return, the item must be unused and in its original condition, with all tags and packaging intact.
Damaged or Defective Items
If you receive an item that is damaged or defective, please contact us by email within 48 hours of delivery.
Please provide:
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Your order number
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A description of the issue
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Clear photos/videos showing the damage or defect
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Photos of the outer packaging, if applicable
Our team will review your request and, if approved, guide you through the return process.
Refunds
Once the returned item has been received and inspected, we will notify you regarding the approval of your refund.
For approved returns, the refund will be processed to the original payment method.
The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
Contact Us
For any shipping, return, or refund-related queries, please contact us at:
Email: malluperspective@gmail.com
Please mention your order number in the subject line so that we can assist you promptly.
We reserve the right to assess each return request based on the condition of the product and the circumstances of the issue.